Flasho
Support

Get help with the Merchant API, dashboard, and platform apps.

Technical Support

Technical Support

Use this page when a booking fails, a plugin does not create a delivery, or an API response is unexpected.

Contact

Include the details below so the request can be traced.

💡 Do not send your full API key

Keys start with flsh_. Send only the first 8 characters, plus the delivery or platform order number.

What to include

  • Store or account name
  • Platform: API, Shopify, WooCommerce, Odoo, OpenCart, nopCommerce, or PrestaShop
  • Delivery id or order number, if one was created
  • Time of the request (timezone)
  • HTTP status and the message from the response, or the plugin log line
  • Pickup and drop-off coordinates you sent

Checks before you write

1

Confirm the API key

Call bootstrap with Authorization: Bearer flsh_…. A 401 means the key is missing, revoked, or pasted with extra spaces. Create a new key under Website API in the dashboard.

2

Confirm drop-off GPS

Shopify, WooCommerce, Odoo, OpenCart, nopCommerce, and PrestaShop addresses have no coordinates by default. Auto-book skips the order until latitude and longitude are set. See the platform page in Platform apps.

3

Confirm billing

Prepaid accounts need wallet balance that covers the quote. A failed booking with an insufficient-balance message is a billing limit, not a plugin crash.

4

Confirm the trigger

Plugins book only when auto-book is on and the order reaches the status you configured (or when the order is paid, for nopCommerce). Check that status before treating it as a failed request.

API errors

StatusMeaning
401API key was not accepted. See Authentication.
400The body is missing a required field, or the wallet cannot cover the booking.
404That delivery id does not belong to this account.
5xxFlasho could not complete the request. Retry once, then contact support with the time and path.

Base URL: https://vendors.tryflasho.com

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